Southside Mobile Deposit FAQ
How do I make a mobile deposit?
To make a deposit please follow these steps:
- Launch the Mobile Banking App, log in, and select “Mobile Check Deposit”
- Select the account where you wish to deposit your check
- Enter the amount of the check
- Take a picture of the front of the endorsed check
- Take a picture of the back of the endorsed check
- Verify your deposit information and submit for review
How much does Mobile Deposit cost?
Southside does not charge for this service. Your mobile carrier’s data charges may apply.
When will my deposit be processed?
Deposits made before 4 p.m. will be processed the same business day. Deposits made after 4 p.m., or on weekends or holidays, will be processed the next business day.
When will funds from Mobile Deposits be available?
If your deposit was accepted prior to 4 p.m. your deposit will generally be available to you the next business day. Deposits made after 4 p.m., or on weekends or holidays, will generally be processed the next business day. All deposits are subject to review and funds from your deposit may not be available for immediate withdrawal.
Are there limits to how much I can deposit?
Yes, accounts currently have a daily per check and deposit limit of $1,500 and a rolling 30 day deposit limit of $3,000.
How do I know when Southside Bank has received my deposit?
You will receive a unique confirmation ID when your deposit has been submitted for review. You will be contacted by phone, email or secure message if your deposit is rejected. Your recent deposit and status will also be stored in the “Deposit History” screen within the App.
What do I do with the check after it has been deposited?
After you receive confirmation that your check has been accepted for processing, store the paper check in a safe place. After 20 days, and verification that funds have been deposited into your account, write “VOID” on the face of the check and destroy the check.
How many checks can I deposit using Mobile Deposit?
You can submit one check per deposit. However, you may submit as many deposits as you would like, up to the deposit limit(s).
When can I use Mobile Deposit?
You can use Mobile Deposit 24 hours a day, 7 days a week, including weekends and holidays.
Do you have any suggestions for taking good photos?
All images are reviewed for clarity and completeness. If an error is detected, the App will prompt you to retake the photo. Follow these tips to help ensure a good photo is taken:
- Find a well-lit area
- Place the check on a plain dark surface
- Remove objects or other items from view
- Make sure all four corners of the check are visible. Use the guides built into the App to help you line up the picture.
- Position the camera directly above the check (not at an angle)
Will Mobile Deposit work on my phone and/or mobile device?
Mobile Deposit works on most iPhone® and Android™ phones, iPod Touch™ and iPad™.
- 3G or newer
- Have OS 3.0 or higher
- OS 1.6 or higher
- Camera 2.0 megapixels or higher
How secure is Mobile Deposit?
Mobile Deposit is very secure. We use password protection and 256-Bit SSL Encryption—the same security used for Online Banking.