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Southside Bank

Southside Bank

COVID-19

 

We're Prepared


As we all monitor the coronavirus (COVID-19), Southside Bank remains committed and prepared to support our customers, team members and communities. We recognize the uncertainty you may be experiencing and want you to know that you can always count on us to meet your financial needs. 

Your well-being is our priority. We have significantly enhanced cleaning procedures at all branch locations, and we continue to train our team members to take important preventative measures recommended by the Centers for Disease Control and Prevention (CDC).

Since Congress has passed the COVID-19 relief stimulus package, scammers are using it to target people for personal information or money. Watch out for calls, texts and emails posing as the government and prompting you to enter personal information or pay charges to receive a share of the stimulus. Learn more here.

You can rest assured that your deposits are protected by the Federal Deposit Insurance Corporation (FDIC). This means your money is insured by the federal government up to certain limits. Learn more.

We will continue to closely monitor the situation and provide updates here. Remember, we’re in this together. 

For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.

 

We've Temporarily Updated our Hours


Our lobby hours for our traditional branches have temporarily changed to 10 am to 1 pm, Monday - Friday. Our drive-thrus will remain open with normal business hours. For complete details regarding open times at each branch, please click here.

 

We're Here to Help


We're here to help during this challenging time. If you encounter difficulties with your consumer or mortgage loan, please contact our lending team at 877.884.6879 to discuss your available options for your specific situation.

For assistance with your commercial loans, please contact your loan officer directly.

If you have concerns regarding your credit card, please call 800.558.3424 or click here to access the credit card portal.

 

We're Here for You and Your Business


As your trusted financial partner, we’re here to support you and your business. If your business has been impacted by COVID-19, let us help you explore the benefits of the SBA Paycheck Protection Program.

Please provide us with your information here so we can reach out to you. For answers to frequently asked questions about the SBA Paycheck Protection Program, please click here.

  

We're Available for You


 

Do your banking online.

You can perform your banking needs through many of our digital channels. Through online and mobile banking, you can make payments, transfer funds, check your balance(s), deposit checks and more. Enrolling is easy.

Locate an ATM or ITM.

You can access your money surcharge-free at Southside Bank, Allpoint and 7-Eleven ATMs when you use your Southside Bank Advantage debit card. We also offer Interactive Teller Machines (ITMs) at select locations.

Contact us with questions.

We understand customers may encounter financial difficulties during this time. If you find yourself in this situation, please contact us to learn how we might be able to help. We can also answer questions regarding your account(s) or other banking matters.

 


 

* Click here to create an appointment to access your safe deposit box between the hours of 10 a.m. to 1 p.m., Monday - Friday.