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Southside Bank

Southside Bank

COVID-19

 

Our branches are open


We’re excited to let you know that we will safely reopen our traditional and in-store branches on June 1.*  Find a location nearest you and view current hours here.

We will continue to evaluate each community and make adjustments to reopening plans and procedures if needed.  Don’t forget that our drive-thrus are open during normal business hours for your convenience. You can also continue to use our digital channels, including online banking, mobile banking, ATMs and ITMs. 

*Our Longview Mosley lobby will remain open by appointment only from 9 am – 4 pm. The drive-thru will also remain open with normal hours. Our San Augustine lobby will remain open by appointment only from 9 am - 4 pm Monday - Thursday, and 9 am - 5 pm on Friday. The drive-thru will also remain open with normal hours. Click here to make an appointment at one of our locations.

 

We're committed to you


The well-being of customers and team members remains our top priority. As our locations reopen, we will practice social distancing for your safety. We have installed sneeze guards and will continue enhanced cleaning procedures. We appreciate your support and understanding as we work to keep everyone safe. 

We will continue to evaluate each community and make adjustments to reopening plans and procedures if needed.  

You can also rest assured that your deposits are protected by the Federal Deposit Insurance Corporation (FDIC). This means your money is insured by the federal government up to certain limits. Learn more.

For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.

 

 We're here for you


We’re here to help during this challenging time. If you encounter difficulties with your loan, please contact us to discuss available options for your situation.

If you have concerns regarding your credit card, please call 800.558.3424 or click here to access the credit card portal.

 

We're here for your business


If you received an SBA Paycheck Protection Program (PPP) loan from Southside Bank please click here for loan forgiveness details.

 

Keep yourself safe from fraud


We want to help you avoid fraud as scammers use concerns surrounding COVID-19 as an opportunity. Click here to read our tips on what to look out for to protect yourself.

 

 

  

Bank Digitally With Us


 

Do your banking online.

You can perform your banking needs through many of our digital channels. Through online and mobile banking, you can make payments, transfer funds, check your balance(s), deposit checks and more. Enrolling is easy.

Locate an ATM or ITM.

You can access your money surcharge-free at Southside Bank, Allpoint® or 7-Eleven® ATMs when you use your Southside Bank debit card. We also offer Interactive Teller Machines (ITMs) at select locations.

Contact us with questions.

We understand customers may encounter financial difficulties during this time. If you find yourself in this situation, please contact us to learn how we might be able to help. We can also answer questions regarding your account(s) or other banking matters.