COVID-19
We’re committed to protecting the well-being of our customers, team members and communities. As we closely monitor the COVID-19 situation and follow guidance from the CDC and state government officials, we’re making adjustments to select branch hours and openings. Current branch hours are available here.
We will continue to evaluate each community and make additional adjustments as needed. Don’t forget that our drive-thrus are available for your convenience. You can also continue to use our digital channels, including online banking, mobile banking, ATMs and ITMs.
Your safety is our top priority, and we will continue to practice social distancing at open locations. We have installed sneeze guards and continue enhanced cleaning procedures. We appreciate your support and understanding as we work to keep everyone safe.
You can also rest assured that your deposits are protected by the Federal Deposit Insurance Corporation (FDIC). This means your money is insured by the federal government up to certain limits. Learn more.
For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.
We’re here to help during this challenging time. If you encounter difficulties with your loan, please contact us to discuss available options for your situation.
If you have concerns regarding your credit card, please call 800.558.3424 or click here to access the credit card portal.
Southside has been privileged to serve as a Paycheck Protection Program (PPP) lender and provide assistance to many customers and communities. If you received a PPP loan from Southside in 2020, please click here for loan forgiveness details. If you received a PPP loan in 2021, you will be notified as soon as you may apply for forgiveness.
We want to help you avoid fraud as scammers use concerns surrounding COVID-19 as an opportunity. Click here to read our tips on what to look out for to protect yourself.
Do your banking online.
You can perform your banking needs through many of our digital channels. Through online and mobile banking, you can make payments, transfer funds, check your balance(s), deposit checks and more. Enrolling is easy.
Locate an ATM or ITM.
You can access your money surcharge-free at Southside Bank, Allpoint® or 7-Eleven® ATMs when you use your Southside Bank debit card. We also offer Interactive Teller Machines (ITMs) at select locations.
Contact us with questions.
We understand customers may encounter financial difficulties during this time. If you find yourself in this situation, please contact us to learn how we might be able to help. We can also answer questions regarding your account(s) or other banking matters.
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