Forget digging to find your debit card or the right amount of cash when you get to the register. With mobile wallet apps like Apple Pay® and Google Pay™, you can pay with your Southside Bank debit card using your phone, smart watch, or tablet anywhere mobile wallet payments are accepted.
Learn how to set up your card on the mobile wallet app and compare device compatibility by clicking each logo below.
Mobile wallet also creates an added layer of security. Because the technology doesn't store or use the card number during the transaction, mobile wallet payments are in many ways more secure than using your actual debit card.
Southside Bank debit cards are eligible for mobile wallets. These cards will begin with 546379 (consumer) or 557251 (business). Quick Cards are not currently supported for mobile wallets.
No, there is no fee to use this option.
Yes, mobile wallet payments are secure. When you make a purchase with your mobile wallet, the merchant receives a digital device account number (token). Your actual card number is never provided to the merchant and is not stored on your device.
- Apple Pay® Supported Devices
- Samsung Pay Supported Devices
- Google Pay™ (formerly Android Pay): Will work with most Android™ devices that have a NFC-enabled chip installed.
- Garmin Pay Supported Devices
- Fitbit Pay™ devices: Fitbit Ionic™ and editions of Fitbit Charge 3™ and Fitbit Versa™ that contain a NFC chip.
You can find how-to instructions for each type of supported device at these links.
- Apple® devices
- Samsung devices
- Google Pay™ devices (formerly Android Pay) - since there are many different brands of devices that use Google Pay™, please refer to your user manual.
- Garmin devices
- Fitbit™ devices
Southside Bank allows your card to be added to one of each of the following: phone, watch, tablet, and computer. (If you have a similar device already set up, we will activate the most recent token and suspend the older one.)
For security reasons, you may receive a message to contact your financial institution when adding your card to your mobile wallet. Your card may not be activated within the mobile wallet until we speak with you. Contact us at 877.639.3511 or visit a location that is convenient for you.
No. Once you add your card to your device, it is replaced with a unique digital device account number, known as a token. Your mobile wallet may display the last four digits of your actual card number, as well as the last four digits of the token.
Let us know that your device that your device is lost or stolen by calling us at 877.639.3511, and we can temporarily suspend or delete the device’s token until it is found or replaced. Your plastic debit card will not be affected by this.
In the meantime, your card information is stored securely in your phone, and only the last four digits of the card will show when the mobile wallet app is opened. Your phone will also require your mobile wallet PIN, or fingerprint, to authorize any purchases, so only that information should be able to unlock the mobile wallet app
Typically, you can ‘tap’ your device near the payments terminal. Apple® and Android™ devices communicate using near-field communications (NFC). Samsung devices communicate both by NFC and over-the-card magstripe reader. For all devices, hold your device near the terminal to pay. Typically, your device will pick up the reader and prompt you for the final approval.
Let us know that your device is lost or stolen by calling us at 877.639.3511, and we can temporarily suspend or delete the device’s token until it is found. Your plastic debit card will not be affected by this.
The best way to transfer your information (if the old device is still operational) is to go into your device settings and do a factory reset to remove any personal information and remove the token from that device. If your old device is not operational, you can call us at 877.639.3511, and we can delete the token associated with your card and device.
Please call us at 877.639.3511, and one of our Customer Care agents will assist you.