Debit Card Fraud Monitoring
At Southside Bank, safeguarding your account is vital. We offer state-of-the-art card monitoring to further enhance your account security and peace of mind.
Here are a few facts about this service:
- Our Debit Card Fraud Monitoring tool reviews your normal card usage to determine abnormal or unusual account activity.
- Combined with up-to-date industry fraud information, our monitoring tool will then evaluate each of your transactions.
- If any transaction is considered out of the norm or suspicious, the automated service will contact you via text or phone call to assist in verifying the transaction.
- Confirm the transaction, and no further action is necessary.
- If you indicate that you did not authorize the transaction, your card will immediately be blocked to prevent further fraud.
- In cases when the automated system cannot reach you, it will leave a message. Your card may temporarily be blocked until you have the opportunity to return the call.
- We encourage you to contact our Customer Care at 877.639.3511 should you question the validity of the automated call or any transactions posted to your account.
If you will be traveling, please contact Southside before you go. Let us know where you will be to ensure continued access to your account.
In the event your card or card number is lost, stolen or used without your authorization, you are not liable for the unauthorized transactions, including transactions made at merchants, over the telephone, at ATMs, or online, when you notify the bank promptly. Claims are subject to verification. See your Account Agreement for further details.