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Southside Bank

Southside Bank

Mobile Wallet Frequently Asked Questions:

What is mobile wallet?
A digital wallet is used with a mobile device to allow a customer to conduct payment transactions. The mobile wallets, or ‘Pays’ that Southside Bank supports are Apple, Samsung, Google, FitBit, and Garmin by Fitpay.

Which Southside cards can I enroll in my wallet?
Advantage debit cards are eligible for wallets. These cards will begin with 546379 (consumer) or 557251 (business). Quick Cards are not currently supported for the mobile wallets.

Does Southside Bank charge to use mobile wallet?
No, there is no fee to use this option.

Are mobile wallet payments secure?
Yes, digital wallet payments are secure. When you make a purchase the merchant receives a digital device account number (token). Your actual card number is never provided to the merchant, and is not stored on your device.

Which devices can my card be added to?
- Apple Pay devices: Supported devices.
- Samsung Pay devices: Supported devices.
- Google Pay (Formally Android Pay): Will work with most android devices that have a NFC enabled chip installed.
- Garmin Pay devices: Supported devices.
- Fitbit Pay devices: Fitbit Ionic and editions of Fitbit Charge 3 and Fitbit Versa that contain a NFC chip.

How do I add my card to my device?
You can find how-to instructions at these links.
- Apple devices
- Samsung devices
- Google Pay devices (Formally Android Pay): Since there are many different brands of devices that use Google Pay. Please refer to your user manual.
- Garmin devices
- Fitbit devices

How many devices can I add my card to?
Southside Bank allows your card to be added to 1 of each of the following: phone, watch, tablet and computer. (If you have a device similar already set up we will activate the most recent token and suspend the older one).

Why am I being asked to call my financial institution after adding my card to the wallet?
For security reasons, you may receive a message to contact your Financial Institution when adding your card to your wallet. Your card may not be activated within the wallet until we speak with you. Contact us at 877.639.3511 or come to a location that is convenient for you.

Will my card number be stored on my device?
No. Once you add your card to your device it is replaced with a unique digital device account number, known as a token. Your wallet may display the last 4 of your actual card number, as well as the last 4 digits of the token.

What if my phone is lost or stolen?
Your card information is stored securely in your phone, and only the last four digits of the card will show when the Mobile Wallet app is opened. Your phone will also require your Mobile Wallet PIN, or fingerprint, to authorize any purchases.

How do I pay with my device?
Typically, you can ‘tap’ your device near the payments terminal. Apple and Android devices communicate using near-field communications (NFC). Samsung devices communicate both by NFC and over the card magstripe reader. Hold your device near the terminal, typically your device will pick up the reader and prompt you for the final approval.

What happens if I lose my device?
Let us know that your device is lost or stolen by calling us at 877.639.3511 and we can temporally suspend or delete the device’s token until it is found. Your plastic debit card will not be affected by this.

What if I buy a new device?
The best way (if the old device is still operational) is to go into your setting and do a factory reset on your device to remove any personal information on it. If the device does not work you can call us at 877.639.3511 and we can delete the token associated with your card and device.

What if I have a question not listed here?
Please call us at 877.639.3511 and one of our Customer Care Agents will assist you.