FDIC-Insured - Backed by the full faith and credit of the U.S. Government
FDIC-Insured - Backed by the full faith and credit of the U.S. Government
Paying bills can be stressful. From electricity to insurance, you have to keep track of all your bills and due dates to make sure you pay on time. Why not make the process faster and easier?
For any additional questions or to see further details, please reference the Retail Online Banking Guide here.
Bill Pay is an integrated system that allows you to set up and pay monthly bills via Southside Bank’s online/mobile banking service.
On the “Payments” section of the home page, click the name of the payee you want to update. Next, click “Edit payee” to review and change the address.
On the “Payments” section of the home page, click the name of the payee you want to update. Next, click “Edit payee” to enter the new name in the “Payee nickname” field and submit.
Yes. By default, payees will be listed alphabetically by nickname. If you would like to edit how payees are organized, you can create categories to organize them how you see fit. To create a category, click “Category” and select “Add new category.” To add a payee to a category, click the name of the payee you want to update on the “Payments” section of the home page. Then, click “Edit payee,” select the appropriate category from the dropdown menu in the “Category” field, and submit
To edit pending one-time payments, click “Edit” next to the pending payment in the “Pending” box. You can then edit any necessary fields and submit. If you want to cancel the payment, check the box for “I would like to stop this payment” and submit. In both cases, you will receive a green confirmation message.
On the “Payments” page, click “Edit Recurring” under the “Pay” button for the payee. You will then be given the option to skip a payment, edit a certain occurrence of the payment, or edit the entire payment series. To cancel the entire series, click “Edit entire series.” Depending on when you would like the payments to stop, select “Stop the payment series immediately” or “Stop the series after the next payment processes” and then submit. You will then receive a green confirmation message.
No, there are no fees charged to cancel a pending payment.
The payment method will display directly below the payee name and note whether it was electronic or made by check. Payments made by check will also include a check number in the confirmation details.
Electronic payments will debit your account on the “Process Date,” two business days prior to the selected pay date.
For check payments, the “Process Date” is the date mailed, and the “Deliver By” date is the date of expected arrival. The Process Date is usually four business days before the Deliver By date. The funds will debit from your account once the payee receives and deposits the check.
Option 1: When you schedule the payment, click the printer icon button, then click “Print.”
Option 2: You can also view and print confirmations from the payee details. Click on the name of the biller to see further details. Next, click “View History” in the “Recent Activity” box. Select “View” next to Details to print the history of the payment. Once you see the Payment Details, click “Print” to print the payment history and confirmation. To access older confirmations for the payee, click “View History.”
Scroll down to the “History” box on the right side of the screen to see recent payments. Click “View More.” Then click “Transactions” to select and view a date range up to one year of transactions.
The Bill Pay mobile app allows paying, editing, and deleting payees, as well as viewing payment activity. The Bill Pay desktop version is fully functional with more options.
